We are proud to operate the top rated online casino of 2024, which is growing in popularity with every day that passes. Our rapid growth is due to our dedication in giving our players the optimal gaming experience here at Julius Casino. This in turn has allowed our players positive feedback to spread far and wide, further fuelling our popularity.
Julius Casino is your casino portal to the luxurious world of ancient Rome, offering you an experience that combines the grandeur of the past with the excitement that modern day gaming offers. It’s a journey back to the pinnacle of ancient Rome, embodying the luxury, power, and indulgence of the era, with today’s technology.
Get started with our generous Welcome Offer today!
At Julius Casino, the next thrill is always moments away. Our bonuses and promotions are carefully crafted on the most popular, new and hottest games to maximise your experience.
We take pride in offering ongoing unique promotions, free spins, bonuses, cashback offers and an array of tournament and prize possibilities. Be sure to subscribe to our newsletter today to be first to hear about our exclusive regular promotions, and latest tournaments and cash prizes available.
Claim your welcome offer when you join and get the best start possible. Claim additional free spins and an impressive % bonus when you begin your journey here at Julius Casino with your first deposit. Visit our Promotions Page to check for the latest hot offers currently available to you today. If you have any questions, please feel free to reach out to our customer support team for any additional advice. We are here to help you!
Julius Casino is well known for appealing to high rollers and VIP players who seek an opulent and exclusive gaming environment. With this in mind, we have created the VIP Arena to reward our players as they enjoy their gaming experience journey.
Our Cashback and VIP Arena dedicated program is available for our top players. Our VIP managers take great care of each player. Being part of the VIP Arena guarantees certain privileges such as enhanced casino bonuses, detailed activity monitoring, a private advisor, higher withdrawal limits, exclusive offers, personalized gifts, and many more benefits.
If you are an existing VIP already at an alternative casino, please reach out to our VIP manager via our customer support. Rest assured; we will treat you like a potential Julius Caesar!
Julius Casino is a professionally, reputable and well trusted online casino and we uphold the strongest auditing of our procedures and games.
As a player, this means clear terms and conditions and bonus terms, tested games and full data protection of all personal information.
Julius Casino is regulated by the Curacao government. The Curacao authority is a highly respected gambling commission that permits us to perform casino activities.
Under this regulation, we use reputable software game suppliers, to ensure a provably fair casino game, be that online slots, blackjack, roulette, or other table games. These software suppliers offer high-performance games powered by Random Number Generators (RNGs), ensuring fair play and excellent payout rates. RNG software generate random numbers, preventing scams and maintaining fairness.
No wasted time on transaction hassles. We value your time and want to build a long term trusting relationship with you. As a result, we have taken time to make the deposit and withdrawal process, as easy and smooth as possible.
Our payouts are guaranteed, and withdrawals are easy with just a few clicks. We process requests quickly to ensure you receive your money promptly.
We have a wide range of deposit and withdrawal options here at Julius Casino. Visa and Mastercard transaction are the most popular, but players can choose to use, other credit cards, e-wallets, or crypto currencies to name a few.
With over 2000 of the most super popular games, we are proud to offer the very best games available online, with new games added on a daily basis. We have an extensive collection of all varieties of slots, table games such as blackjack and roulette, plus an array of the finest live casino games available.
We have also grouped our games into popular categories, so they are easy to find, time and time again, whether you like to play on your mobile or desktop device a life changing win is just a click away.
Get spinning today!
Julius Casino is well reputed for having a professional and super friendly customer service team, that is available 24/7, 365 days a year. Our professional multilingual customer care specialists do their best so that you receive immediate feedback to your issue at any hour of the day. We are here to help via live chat or direct mail.
General Terms & Conditions
Version: 01-2024
Last update: 10.01.24
Click here to download the General Terms & Conditions...
1. Introduction
1.1. Juliuscasino.com is operated by Red Digital N.V. registered under No. 159202 at, Groot Kwartierweg 10 Livestrong Building, Willemstad, Curacao. This website is licensed and regulated by Curaçao eGaming, license No. 1668/JAZ.
1.2. Kastat Ltd is a company incorporated under the Laws of Cyprus with registration number HE445550, registered at 30, Chytron Street, Office A22, 2nd Floor, 1075, Nicosia, Cyprus.
1.3. Kastat Ltd. is 100% subsidiary of Red Digital N.V.
1.4. Julius Casino reserves the rights to change the Terms & Conditions at any time without prior notice.
1.5. Terms & Conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Julius Casino.
1.6. Payments are processed by Kastat Ltd in Cyprus. For payment disputes Cypriot Law applies.
1.7. In case of any differences in the terms and conditions between the English version and the other languages displayed on the Julius Casino website, the English language version will always prevail.
2. Account
2.1. To be able to play real money games on Julius Casino, an account must be registered.
2.2. The minimum age for opening an account is 18-years old.
2.3. Upon registration, players identify themselves with full name, date of birth, residential address, contact email and mobile number.
2.4. Upon registration, players “check box” the following questions:
- I certify I am 18 years or older, that I have read and understood the Terms and Conditions and Privacy Policy.
- I like bonus offers. Please send me some offers
2.5. Players residing in following countries cannot register an account and play for real money at Julius Casino. Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia (Plurinational State of), Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, the British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Cabo Verde, Cambodia, Cameroon, the Cayman Islands, the Central African Republic, Chad, China, Christmas Island, the Cocos (Keeling) Islands, Colombia, the Comoros, the Cook Islands, Costa Rica, Cuba, Curaçao, Denmark, Djibouti, Dominica, the Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, the Falkland Islands (Malvinas), Fiji, the French Southern Territories, Gabon, the Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, the Holy See, Honduras, Iran (Islamic Republic of), Iraq, Ireland, the Isle of Man, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, the Democratic People's Republic of Korea, Kyrgyzstan, the Lao People's Democratic Republic, Liberia, Libya, Macao, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Mayotte, the Federated States of Micronesia, the Republic of Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, the Netherlands, New Caledonia, Nicaragua, the Niger, Nigeria, Niue, Norfolk Island, the Northern Mariana Islands, Oman, Pakistan, Palau, the State of Palestine, Panama, Papua New Guinea, Paraguay, the Philippines, Pitcairn, Portugal, Puerto Rico, Qatar, the Republic of North Macedonia, the Russian Federation, Rwanda, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten (Dutch part), Slovakia, the Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, the Sudan, Suriname, Svalbard and Jan Mayen, the Syrian Arab Republic, Tajikistan, the United Republic of Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkey, Turkmenistan, the Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, the United Kingdom of Great Britain and Northern Ireland, the United States Minor Outlying Islands, the United States of America, Uzbekistan, Vanuatu, the Bolivarian Republic of Venezuela, Viet Nam, the British Virgin Islands, the U.S. Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, and Zimbabwe. This list may be be updated from time to time. We cannot ensure successful processing of withdrawals or refunds if a Player violates this policy on Restricted Countries.
2.6. Only one account per person is allowed (one name, one account, one IP address). If the individual has more than one account this is called “multi-accounting” which is highly forbidden and in such instances all those accounts will be closed immediately, and any winnings will be revoked.
2.7. If multiple players wish to play in Julius Casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.
2.8. During registration, players will be assigned a currency in which they will operate their Account. This will be the currency of their deposits, withdrawals, and bets placed and matched on the Service as set out in these Terms. All Account balances and transactions appear in the currency selected when the Account was originally opened. Some payment methods do not process in all currencies.
3. Payments and Due Dilligence/KYC
3.1. Available payment methods are determined by the country and the currency of player registered account. A complete list of fees, limits on them and description is displayed on the Deposits and Withdrawals page. Julius Casino reserves the right to change these terms and details and to apply different limitations for VIP players.
3.2. When conducting any financial transactions (deposits and/or withdrawals) it is necessary that the owner of the payment method used (card, e-wallet, bank account, etc…) exactly matches the owner of the appropriate account of Julius Casino. Otherwise Julius Casino reserves the right to cancel all transactions and revoke any winnings gained.
3.3. Player declares with each deposit that deposited funds rightfully belong to the player and that these funds have not been obtained or are derived from any illegal activity. Julius Casino retains the right to request additional proof of sources of funds whenever suspicions for the origin of deposited funds arise.
3.4. Players must request withdrawals via the same payment method that they used for deposit into their Julius Casino account. If the deposit method, they used to be not available for withdrawals then an alternative payment method could be used (such withdrawals will be approved only after successful due diligence / KYC process). In special cases, usually to prevent money laundering, Julius Casino will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer. In this case all processing fees are the player’s responsibility.
3.5. Players can withdraw only if they have wagered their successfully deposited amount at least 1 time.
3.6. Minimum withdrawal amount is 30 EUR, unless explicitly stated otherwise in Terms & Conditions of a specific promotion.
3.7. The maximum withdrawal amount processed to a player is 1,500 EUR per day, and 7,500 EUR per calendar week (Monday to Sunday) and 15,000 EUR per calendar month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status.
3.8. Julius Casino is not responsible for changes in the amount of payments related to fluctuations of currency (rate of exchange).
3.9. If withdrawal is limited (in the case that the player wins with a Free Signup Bonus for instance), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is requested.
3.10. Julius Casino reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.
3.11. Withdrawals are processed by Julius Casino agents in a time not exceeding 24 hours starting from the moment that the request was made by the player in cases player KYC is successfully completed. Please note that once a withdrawal is processed by Julius Casino it may take an additional up to 5 business days for the funds to arrive into player’s payment account depending on the payment methods used.
Note: Delays may occur for withdrawals processing during weekends and Holidays.
3.12. Before the first withdrawal will be approved to the player by a payment method (e-wallet, credit or debit card, bank transfer, etc.), the player is obliged to go through Julius Casino’s Due Diligence/KYC process, by providing Julius Casino with verification documents issued within the last 6 months which are but not limited to:
· Copy of identification document (ID or Passport), showing Full names (personal and surname), date of birth, place of birth, nationality, current address, date of issue, expiration date, country, identification number, signature, issuing authority.
· Proof of Address (any of the below listed):
- High resolution copy of a utility bill (fixed-line phone, water, electricity)
- High resolution copy of a tax or rates bill from a local authority
- High resolution copy of a bank statement (for a current account, deposit account or credit card account)
- High resolution copy of a bank reference letter
· Photocopy of front and back sides of a credit/debit card (if used) – first 6 and last 4 digits of the card number, card holder name, expiration date, card holder signature must be visible. Any sensitive information such as CCV/CVV code must be hidden.
· Proof of Bank Account Ownership (any of the listed below):
- High resolution copy of a bank statement
- High resolution copy of a bank reference letter
· E-Wallet account ownership proof (in case e-wallet is used)
· A document proving Player’s Source of funds (employment, savings, pension, winnings, sale of property, investments, etc.) in case deposits larger than 2000 EUR have been performed or if any financial fraud suspicions arise.
· Additional documents could be required if needed. E.G. a picture or a video of the player holding their ID/Passport, etc.
NOTE: Remember that forgery is severely punished by law, and in cases of suspicion of placing a counterfeit or an edited copy of the documents by electronic methods, Julius Casino reserves the right to send such documents to the appropriate regulatory authorities.
3.13. The Due diligence / KYC documents could be uploaded to Julius Casino system through player’s Julius Casino account under “Profile” – “Verify”.
3.14. Should a player wish to verify their account before requesting a withdrawal, they need to contact Julius Casino Support. Once an E-mail has been received from Julius Casino KYC team, player must upload all of the requested documents within the set time-frame through Julius Casino “Profile – Verify” section.
3.15. Before approving the withdrawal, Julius Casino risk specialists will verify the correspondence of full name, birth date of the player, payment information and other data. If differences are found between the actual data and the data provided by the player, Julius Casino reserves the right to refuse to pay out winnings to the player unless they prove the identity and accuracy of entered data.
3.16. As a part of the Due Diligence/KYC process a phone call could be initiated with the player in order to verify their identity.
3.17. Players’ maximum winning amount per day (of any type or kind) cannot exceed 100,000 EUR. A VIP customer might have higher limits applied.
3.18. Withdrawal requests are processed for active player accounts only.
3.19. Some payment processors require a KYC verification by players during the payment process (deposit and/or withdrawal). Payment processors' verification process is apart from Julius Casino's verification process.
3.20. Julius Casino reserves the right to request a verification of players every 6 months.
4. Anti-Money Laundering and Funding of Terrorism & Due Diligence
4.1. Julius Casino is subject to anti-money laundering and funding of terrorism laws and must in this regard perform due diligence on customers.
4.2. The information provided to Julius Casino for the purposes of its due diligence obligations shall be handled in accordance with the Privacy Policy.
4.3. The players hereby acknowledge that Julius Casino shall use the information obtained from them for its due diligence obligations to conduct public searches and perform checks in order to verify the information provided.
4.4. Whilst Julius Casino is carrying out its due diligence measures, the player may be allowed to continue using their account based on the level of risk triggered. However, they will not be allowed to affect any withdrawals from such account until the verification procedures are completed.
4.5. Where Julius Casino is unable to conclude its due diligence obligations because required information has not been provided by the player or otherwise unable to verify the identity, no activity may be undertaken from the account and the account will be blocked and/or terminated. In such event, Julius Casino shall return any Deposit Funds present in the account at the time of blocking and/or termination except where it is necessary for to delay or withhold payment of all or some of the player funds to comply with legal obligations.
4.6. Julius Casino reserves the right to ask for additional information and documentation to fulfill its due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being a final communication in this regard.
4.7. If Julius Casino becomes aware or suspects that the information provided by the player is materially false, registration shall be cancelled, and other steps might be taken as required by law. Julius Casino will not pay out any winnings in such circumstances.
5. Responsible Gaming
For most people gaming is entertainment, and that's certainly the way Julius Casino wants it to be experienced. We want players to have fun when they are trying their luck in the casino. Julius Casino values each and one of its players deeply, thus Julius Casino aims to provide players with the safest and most reliable online gaming environment possible. Julius Casino encourages players to bet responsibly and within their budget. Julius Casino assists players that show signs of suffering from problem gambling, particularly in those cases of immoderate playing.
5.1. Self-assessment test:
Problematic gambling behavior is that which interferes with the mode of life, work, financial position or health of a person or his family. Prolonged participation in gambling is counterproductive to such person as it can lead to negative consequences. Players that experience at least five of the following symptoms are more likely to be suffering from problem gambling:
- The player is fully immersed in gambling and appears to think of nothing else,
- Bet stakes increase, particularly if on a losing streak,
- Attempts to quit or control gambling appear to be unsuccessful,
- Shows signs of anxiety, irritation and disappointment when limiting gambling,
- The player treats gambling as a means of escape from problems or life issues,
- Regularly chases losses,
- Lies about his playing behavior,
- Commits illegal acts,
- Arguments or strained or broken relationships with family and colleagues,
- Borrows funds to participate in gambling.
5.2. Find Assistance
There are many organizations that can provide support and assistance to people who develop a problem with gambling, and we recommend that players contact a self-help organization for additional help.
The following websites offer advice and guidance. Each one contains help line numbers and an e-mail address that you may contact if you would like confidential advice and support:
5.3. Minor Protection
Julius Casino does not allow minors (persons under the age of 18) to participate in games and place bets. For this reason, confirmation of age and date of birth are mandatory requirements during registration. Julius Casino takes the issue of minors taking part in games and betting very seriously. To offer the best possible protection of minors, Julius Casino also relies on the support of their parents and caregivers. Julius Casino advises players to keep their data for account access in a safe place (username and password) and to not disclose this data to anyone. Furthermore, Julius Casino would recommend that customers install filter software. This software will allow customers to restrict the access to Internet resources inappropriate for children and teenagers:
- Net Nanny filtering software protects children from inappropriate web content:
- Cyber sitter filtering software allowing parents to add their own sites to block:
- Gameban is software aimed at blocking access to gambling sites and applications:
5.4. Account Limits:
5.4.1. Player may choose at their discretion to limit the amount that is allowed to deposit, during any day period selected. If the player reaches their limit, they will not be able to deposit during the time period set.
5.5. Time-Out and Self-Exclusion
5.5.1. Time-Out: If players find their gameplay is having a negative effect on them, they can set a Time-Out cooling off period of:
- 24 hours
- 7 days
- 1 month under ‘Timeout’ page of their Julius Casino Profile.
5.5.2. Self-Exclusion: In order to request a Self-Exclusion, players must contact support@juliuscasino.com by email and state the reason for their decision. Self-Exclusion requests might take up to 24 hours to be fulfilled. Here you can request 3 months of Self Exclusion.
5.5.3. If players decide to self-exclude or time-out, they will not be allowed to access their Julius Casino account before the chosen, set period has passed and they will no longer receive any marketing and promotional material from Julius Casino during this period. This is to prevent players from being offered gambling opportunities after they have taken the time to evaluate their gambling behavior.
5.5.4. Players’ Julius Casino accounts will be automatically reopened after the time-out period set has passed
5.5.5. If players would like to prolong their self-exclusion period or require any further information in this regard, they must contact support@juliuscasino.com
6. Account Closure
6.1. Players may close their account at any time by contacting the support department directly at support@juliuscasino.com and stating the reason and period they would like their account to be closed for. Account Closure requests might take up to 24 hours to be fulfilled.
6.2. When players close their Account, they must:
- first cancel any outstanding bids they have made;
- contact support and specifically request that the account be closed;
6.3. If players wish to retrieve funds from closed, blocked or excluded accounts, they must contact support@juliuscasino.com
6.4. If players wish to reactivate their account, they must contact support@juliuscasino.com
6.5. If players are closing their account because they have a gambling addiction, they must refer to "Responsible Gambling" section of these terms.
7. Account termination
7.1. Julius Casino reserves the right, in its sole discretion, to permanently disable players’s account at any time and for any reason. Any balance in players account at the time of such account termination will be credited to players payment account used (credit/debit card, e-wallet, bank account, etc…), except where Julius Casino withholds such funds as a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions.
7.2. Julius Casino reserves the right, in its sole discretion, to void any winnings and confiscate any balance under any of (but not limited to) the following circumstances:
- If players have more than one active account at Julius Casino;
- If the name on player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, Money Transfers, etc.) used to fund or withdraw from account.
- If player provides incorrect or misleading registration or Player Profile information;
- If player is not of legal age in the province/state/country and/or jurisdiction where they reside;
- If player have allowed or permitted (intentionally or unintentionally) someone else to access or play using their account;
- If player has not played on an individual basis for personal entertainment only (that is, they have played in a professional sense, with the intent on exploiting our bonuses or in concert with other Player(s) as part of a club, group, etc.) or that the player has not played on their own behalf and not on the behalf of any other person or company
- If player has "charged back" any of the deposits made with their credit card or any available payment method associated to their account or have threatened to charge back;
- If player is found colluding, cheating, conducting criminal activity such as money laundering or undertaking fraudulent activity;
- If it is determined that player has employed or made use of a system (including machines, computers, software or other automated systems ‘bots’) designed specifically to defeat Julius Casino; or that player has made irregular betting or wagering patterns, or suspicious or irregular betting strategies;
- If player uses the Website or their account in bad faith;
- If Julius Casino become aware that player has played at any other on-line Julius Casino under any of the foregoing circumstances set out above
7.3. Accounts having no recorded activity for a period of 12 months are considered inactive/dormant. Should an account be inactive for 12 consecutive months or longer (no deposit and betting/gaming activity), Julius Casino reserves the right to charge a monthly dormant account fee of €10.
8. Refunds
8.1. Refunds are in addition to a customer’s rights as a consumer under the applicable consumer protection laws and regulations.
8.2. All funds deposited by customers are held in the customer’s player account. The customer’s funds are kept in bank accounts separate from business accounts.
8.3. After filing a dispute regarding a deposit-related concern, the customer can proceed to request a refund.
8.4. To request a refund the customer must contact Customer Support, clearly describe the issue, and specify the requested refund amount. This request will be passed on to the relevant department, depending on the nature of the request.
8.5. The refund request can be considered at any time, depending on the nature of the request.
8.6. The refund request will be diligently investigated and where necessary, information will be obtained from the player's account, game providers, payment processors, etc until an accurate and satisfactory conclusion can be reached.
8.7. If the refund is agreed, the amount refunded will be a true reflection on what the customer is owed and unique from the customer's existing balance and winnings.
8.8. We reserve the right to withhold any refund until the identity of the account’s holder is established to our satisfaction.
8.9. Where possible, refunds will be issued via the same method that was used for deposits. In case the payment method used to deposit does not support withdrawals, the refund will be processed via bank transfer only. In exceptional circumstances, where the payment method used to deposit does support withdrawals and we cannot send a wire because of restricted areas, the refund can be issued to an alternative payment method such as e-wallet.
8.10. The refund will be for the full amount where possible and not staggered over a period of time.
8.11. In the event the request is not approved, the customer will be notified as to the reasons why their request was declined.
8.12. If the customer is still dissatisfied, then they should email Customer Support and a manager will contact them directly to resolve the issue.
8.13. If the issue still cannot be resolved, then the customer should refer to our complaints procedure policy.
8.14. Where possible the time frame/period between a refund request and resolution, either approving or not approving the refund, will be no longer than 72 hours from the time the request is received.
9. Data Protection
9.1. We hereby warrant to adopt adequate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our Website. You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.
9.2. The player hereby acknowledge that his personal data shall be processed by the licensee or by any other person, company or firm associated in any manner or otherwise engaged by the licensee to provide services to it in order for us be able to provide the services to the player as laid down in these Terms and Conditions. We shall process player personal data in line with the Privacy Policy on this website. We shall comply and shall enter into contractual arrangements with associated persons, companies or firms and any other person, company or firm engaged by it to provide services to it and which is processing personal data on its behalf, to ensure compliance with all relevant legislation and regulations in relation to the handling and processing of such personal data.
9.3. For more information, please refer to the Privacy Policy.
10. Complaints
10.1. The player may contact our customer support at support@juliuscasino.com and according to the instructions located at the Website to give us any complaints regarding our services.
10.2. Complaints are handled by the support team and escalated in the organization if required. The player shall be informed about the state of the complaint to a reasonable level.
10.3.To ensure a prompt resolution of complaints, please provide your identity, clear details of the complaint, and any relevant screenshots. If you need guidance on what to include, request an email from our support agent outlining the necessary information. Complaints regarding game outcomes must be filed within seven calendar days of the session date. For matters unrelated to specific game outcomes but concerning your account, such as payouts or suspensions, complaints must be lodged within one calendar month of the session date. Following the review process, Julius Casino will communicate the outcome via email. If you are dissatisfied with the decision, you have the option to escalate the matter to an independent body or gaming authority.
11. Governing Law
11.1 Some payments are processed by Kastat Ltd in Cyprus. For some payment disputes Cypriot Law applies.
11.2 The parties agree that any dispute, controversy or claim arising out of or in connection with financial transactions in these Terms and Conditions shall be submitted to the exclusive jurisdiction of Cyprus.
11.3 Any breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Curacao.
11.4 These Rules are governed by the Laws of Curaçao and the parties agree to be subject to the jurisdiction of the courts of Curaçao.
11.5 Players are solely responsible to follow any applicable law in their country of residence and if they are permitted by applicable law in their country of residence to play and thus open an account with Julius Casino. Julius Casino takes no responsibility whatsoever if players make any violation or breach of any applicable law. Otherwise, we reserve the right to reject player’s account submission or to deactivate their account without any liability towards the player.
12. Netent Games Restrictions
12.1. Absolute Restriction
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
12.2. Blacklisted Territories
All NetEnt Ruby Vegas Games may not be offered in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
12.3. Blacklisted Branded Games Territories
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
12.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
12.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
12.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:
Indonesia, South Korea.
12.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
12.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:
Cuba, Jordan, Turkey, Saudi Arabia.
12.4. Universal Monsters
Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man may only be played in the following territories:
Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.